Shipping Information

ErgoKing ships products nationally and we strive to keep shipping easy and simple.

We offer $10.00 flat rate shipping on orders to all capital cities Australia-wide.

Large orders and regional/international destinations may incur additional fees however you will be advised of this prior to despatch.

All Prices include GST.

We are unable to accept booking time for deliveries. Delivery times are currently limited to business hours, Monday to Friday.

Goods that are not collected with 21 days from invoice from shipping providers or third party drop off will not accepted for refunds or further claims.

Bigger and Bulkier Orders

Overall, bigger, bulkier, sensitive or weighty items, or some deliveries to outer/regional/rural areas, may be subject to additional delivery charges, and may incur extended transit times.  This is usually due to their nature and the extra handling required in transporting them.

Additional Freight Charges and International Orders

If you have not contacted our office about potential additional charges prior to placing and/or paying for your order, our office will be in contact with you after this time and advise you of additional freight, handling, duty or shipping charges.

Fulfillment of Order

We use a number of third party providers to deliver our freight.  Predominately, most “usual” orders get sent via Fastway, Couriers Please, Startrack or Border Express.  We also ship direct from our manufacturers and distribution centers around Australia.

We only ship to physical work or home addresses, and do not deliver to PO Boxes and Parcel Lockers.

Authority to Leave

As most couriers require you to sign for your delivery, ErgoKing will give you the opportunity to select ‘Authority to Leave (ATL)’ at your final stages on the checkout page. This allows us to give authority to your courier to leave your order as per your instructions. Please take special note, when you select this option, ErgoKing will not be held responsible for lost or damaged orders. Please note, that some carriers require a signatory for certain orders. If you are not home during business hours, or are delivering to a residential address, we recommend giving us Authority to Leave (ATL) to reduce any shipping delays.

Pick Up

We do not allow public access for customers to collect their goods.  All orders are processed from our online web store and shipped to your nominated address.

Delivery Time Frames

Delivery of items can vary due to location and stock availability in your state or territory.

Under normal situations, where the product is in stock, orders placed by midday (AEST) are processed the same business day. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery time frames can change due to circumstances out of our control and we will do our best to keep you up to date information regarding your order. We will notify you via email and or text message when your order is dispatched from our DC, and again when the item has been delivered with POD. If you have any questions about your order, please contact us at sales@ergoking.com.au.

Fraud Prevention

As online fraud is now sadly commonplace in our connected age, all orders we receive via our online site www.ergoking.com.au are confirmed by up to two real people to ensure they are not fraudulent. If required, to prevent fraudulent orders, we may call and/or email the person ordering or the owner of the credit card, take steps to verify phone numbers, billing addresses and shipping addresses.  We may also disallow authority to leave, request copies of documents or permit payment by direct deposit only.  Any information collected about any order that is proven to be fraudulent will be forwarded to the regulating parties.

Questions?

Confused with all this? Just give us a call and our customer service team will help you out - (08) 7127 7751.